Our return policy covers all of our products. By placing an order, you agree to these terms.
effective date: july 9, 2026
Every lamp is test-assembled and checked before it ships. If a manufacturing defect shows up under normal use — an electrical malfunction, a component failure, or a structural flaw that affects how the lamp stands or holds together — we'll replace the part or the whole lamp at no cost. Just send us a photo within 30 days of delivery and we'll make it right. Normal use means an LED bulb only, in a dry, indoor room.
This covers:
This does not cover:
Before replacing a part or lamp, we may ask you to return the affected item (we send a prepaid label for approved defect claims) or to provide additional photos or video so we can understand the failure.
Please inspect your lamp on delivery. If it arrives damaged, contact us within 10 calendar days of delivery with your order number and photos (include the outer box). We replace the affected part or the whole lamp at no cost to you — you don't need to ship the damaged one back unless we ask. Missed the window? Email us anyway — late reports are reviewed case by case.
Not what you hoped? We accept change-of-mind returns within 7 days of delivery. The lamp must be unused, in its original condition and packaging. You cover the cost of return shipping; we recommend a tracked service, as the lamp is your responsibility until it reaches us. Once we've received and inspected it, your refund goes back to the original payment method within 7–10 business days. If your order used a promotional discount, refunds on a partial return are adjusted so the discount is recalculated on the items you keep.
Orders may be cancelled for a full refund within 24 hours of purchase. After that, the order may already be packed or shipped — email us and we'll do our best.
A bespoke lamp is designed and made for you and your space, so commissions are final sale once you've approved the design in writing (your approval reply by email is the record we both keep). The guarantee above still applies in full.
We honor every genuine claim — and we may decline or limit claims we reasonably believe are fraudulent or abusive, including repeated no-return replacement requests across orders. Nothing in this policy limits rights that consumer law in your place of residence grants you and that cannot be waived; where local law gives you a longer return or withdrawal period, that period applies.